Cloudnet.ai Makes Waves at DTW Ignite 2025 with Telco AI Agents, Cloud BSS & Interactive Demos

Cloudnet.ai Makes a Mark at DTW Ignite 2025

DTW Ignite 2025 (June 17–19, Copenhagen) brought together telecom leaders to explore the future of AI-driven networks. We proudly joined this global gathering as an exhibitor, debuting our new telco AI agents platform and cloud-native telecom solutions. Throughout the event, a steady stream of telco operators, industry analysts or curious visitors visited our booth – drawn by the buzz around our demos and the promise of AI-powered, cloud-native innovation.

We showcased how next-gen technologies can transform customer experiences and network operations in real time. “The energy at our booth was incredible – more than one visitor told us they’d never seen a service activation handled by a simple conversation with an AI before,” Yacine Si Tayeb, Cloudnet.ai team member noted. This excitement underscored the strong interest in our approach to AI and 5G for telecom.

Showcasing AI-Powered BSS & Customer Service Excellence

A key focus for Cloudnet.ai at DTW was demonstrating our Veris Cloud BSS – a cloud-native, AI-enhanced Business Support System. Veris Cloud BSS streamlines everything from customer onboarding and product catalog to real-time charging and billing on one intelligent platform.

At our booth, telcos saw how this platform enables agile monetization and rapid service launches. For example, we showed how operators can roll out new plans or promotions in days rather than months, supported by AI-driven insights that personalize offers and predict customer needs.

Equally exciting was our introduction of AI-native customer service agents via our low-code Veris Lite AI Agent Builder. This platform lets operators create intelligent conversational agents that integrate with backend BSS/OSS processes.

In practice, that means automating customer inquiries and tasks through natural language – across chat, voice, or any channel – without heavy coding. We demonstrated how AI agents can handle routine inquiries (bill info, plan changes, etc.) 24/7, freeing up human agents for complex issues.

These AI agents are built using large language models and telecom-specific workflows, enabling them to understand requests and execute actions (like checking data usage or provisioning a service) seamlessly. They are LLM-agnostic, meaning they can connect to different language models depending on preference (GPT series etc.) using MCP protocol.

The result is faster service, lower support costs, and a better experience for subscribers. “We’re seeing AI finally making customer interactions smarter and more intuitive in telecom,” a visiting analyst observed during the event, emphasizing the transformative potential.

Conversational AI in Action: The eSIM Activation Robot

One of the highlights of our presence was an interactive robot demo that truly brought our AI capabilities to life. We equipped a friendly robot at our booth with our conversational AI agent to demonstrate a real-world use case: instant eSIM activation via voice.

Visitors could speak with the robot as if they were a new customer – for example, asking to purchase and activate a prepaid eSIM data plan. The AI agent, running on our Veris platform, walked them through the process in natural language – from selecting a plan to confirming details – and “activated” a sample eSIM on the spot. This live demo showed how a task that normally involves navigating apps or forms could be completed with a simple conversation.

The response was enthusiastic. Telco executives watched the robot carry out an end-to-end customer journey, and many were amazed at how quickly and effortlessly the activation completed. It was a concrete example of AI-driven customer service: no lengthy forms, no hold times – just an instant, voice-driven transaction.

The demo underscored Cloudnet.ai’s vision for telecom customer experience: using AI to make interactions as easy as talking to a friend. As one attendee said, “That robot just did in 2 minutes what used to take a call center 20 minutes”– highlighting the efficiency gains.

The conversational AI agent running this demo is built with our Veris Lite AI Agent Builder, which can be customized for many scenarios beyond eSIM – from troubleshooting support to onboarding new subscribers.

By showcasing it in a tangible way, we sparked conversations about how operators can deploy AI assistants in stores, kiosks, or online to streamline service delivery. Imagine the robot being placed at a train station, airport or hotel with tourists being able to activate an eSIM in minutes with a simple conversation.

It’s clear that AI-powered customer care was a showstopper at DTW Ignite, and Cloudnet.ai’s robot demo beautifully illustrated this potential.

HyperCell & Megrez: Private 5G Networks & Autonomous Networks on the Horizon

Another star of our booth was HyperCell, our cutting-edge private 5G solution, and Megrez on the network side.

HyperCell is an AI-optimized, O-RAN based system that delivers ultra-fast, reliable connectivity for enterprises and events – effectively creating a single “hyper” cell that blankets a wide area.

We discussed how HyperCell can power use cases from smart factories to large sports venues with minimal infrastructure. In fact, our team recently proved HyperCell’s capabilities on an extreme stage: a Grand Prix racetrack. Through our subsidiary CloudRAN.AI, we deployed a private 5G network that provided seamless, 250 km/h coverage across a 4 km circuit, with zero handoffs as race cars sped around. This feat earned us the GSMA Foundry Excellence Award at MWC 2025 for the best industry use-case – a point that resonated with DTW attendees.

Megrez, our AI-powered network planning tool, garnered its own attention. We gave a peek into how Megrez uses generative AI to automate network design and RF planning. In a demo snippet, we showed how an engineer could input a simple description of a city’s coverage goals, and Megrez would output a draft 5G site plan in minutes.

This kind of AI-driven automation can save operators weeks of manual work, accelerating rollouts and improving precision. For many visitors, the idea of cutting planning cycles from months to days – with better accuracy – was very appealing.

It reinforced the event’s theme that autonomous networks are on the horizon, and Cloudnet.ai is helping lead the way with practical tools to get there.

Global Expansion and Industry Buzz

Cloudnet.ai’s strong showing at DTW Ignite 2025 comes at a time of rapid growth for our company. Recently, we expanded our international footprint by acquiring AsiaInfo Denmark – a move that brings decades of telecom software expertise into the Cloudnet.ai family. This strategic acquisition, announced at MWC Barcelona, allows us to tap into AsiaInfo’s proven cloud-native BSS technology and deep talent pool.

By combining forces, we’re accelerating our ability to serve global operators with localized support and robust solutions. Many visitors at our booth, especially from European telcos, were excited to hear that we now have a stronger presence in the region. It reinforces our commitment to global reach with local insight, as we can leverage AsiaInfo’s experience delivering BSS projects across Europe, Asia, and Africa.

While engaging with analysts and consultants curious about our approach to AI in telecom, feedback was overwhelmingly positive: visitors remarked on the maturity of our demos and how “real” the solutions felt, not just concepts. The recognition from GSMA and our recent high-profile deployments added credibility that a young company like Cloudnet.ai is delivering results on a global stage.

As DTW Ignite wrapped up, we came away with a host of new connections and partnership opportunities. The event validated that telecom operators are actively seeking AI-native, cloud-first solutions to stay agile – exactly what Cloudnet.ai is built to deliver.

With our expanded team (welcome, AsiaInfo Denmark colleagues!) and boosted profile, we’re excited to continue these conversations post-event.

In the coming months, you can expect to see more from us – be it new case studies, pilot projects, or product enhancements – all aimed at helping operators harness cloud and AI for growth. DTW Ignite 2025 was a milestone for Cloudnet.ai, and it’s just the beginning of our journey to ignite change across the telecom industry.

Frequently Asked Questions (FAQ)

• Q: What is Cloudnet.ai’s Veris Cloud BSS, and how does it benefit telecom operators?

  
  

  A: Veris Cloud BSS is our flagship cloud-native Business Support System that unifies CRM, billing, charging, and product management in one platform. It’s designed to help telecom operators launch services faster and run leaner operations. Being AI-powered, Veris Cloud BSS can automate workflows and personalize offers based on customer data. For operators, this means accelerated digital transformation – you can introduce new plans or promotions in days, integrate easily via Open APIs, and scale on-demand without the overhead of legacy systems. Ultimately, Veris Cloud BSS improves agility and customer experience while reducing the total cost of ownership compared to traditional BSS. (See our Veris Cloud BSS product page for more details.)

• Q: How do Cloudnet.ai’s AI-native customer service agents work in practice?

  
  

  A: Our AI-native agents are built using the Veris Lite AI Agent Builder platform. This is a low-code platform that lets you create conversational agents integrated with telecom processes. Essentially, it connects a powerful language AI (think GPT-type models) with your BSS/OSS and CRM systems. In practice, you can deploy virtual agents on channels like web chat, mobile apps, WhatsApp, Instagram or even voice/IVR. These agents can understand natural language requests and execute tasks – for example, checking a balance, activating an eSIM, or troubleshooting a device. Because the platform is modular and LLM-agnostic, it’s easy to configure agents for new use cases without deep AI expertise. For telecom customers, this means getting instant, 24/7 support through a simple conversation. And for operators, it dramatically lowers support costs and improves CX – our AI agents can handle a large volume of routine queries, freeing human staff to focus on higher-value interactions. (For a deep dive, check out our case study on the Veris Lite AI Agent Builder.)

• Q: What is HyperCell, and how is Cloudnet.ai involved in private 5G deployments?

  
  

  A: HyperCell is the name of Cloudnet.ai’s private 5G solution that delivers carrier-grade wireless coverage in a very efficient way. It uses an Open RAN architecture with cloud-native control to create a single, large “cell” over an area (like a campus, stadium, or city zone) using multiple coordinated radios. The advantage of HyperCell is seamless coverage and mobility – devices don’t need to hand over between micro-cells, which is ideal for high-speed scenarios (we demonstrated zero-handoff 5G at 250 km/h in a live racetrack, showcasing HyperCell’s capabilities). Cloudnet.ai, through our CloudRAN.ai subsidiary, provides end-to-end private 5G deployment services using HyperCell. We handle everything from RF planning (with our AI tool Megrez) to installation and ongoing AI-driven optimization. Because it’s plug-and-play and cloud-managed, a HyperCell network can be deployed quickly – often within a day – and scaled as needed. This makes it great for enterprise use (factories, ports, campuses) or extending coverage to remote areas. We’ve won industry recognition for our private 5G deployments (including a GSMA award in 2025), proving that the HyperCell approach can reliably connect even the most demanding environments. In short, Cloudnet.ai’s HyperCell offers operators and enterprises a fast, flexible path to stand up private 5G networks with confidence in performance and security. (Read our GSMA award-winning 5G case study to learn more about how HyperCell works in action.)

• Q: How can interested telecom operators learn more or engage with Cloudnet.ai?

  
  

  A: We welcome any interested operators, partners, or analysts to reach out and continue the conversation! You can contact us through our website or via email at info@cloud-net.ai. We’re happy to arrange a tailored demo or deeper discussion about our solutions – whether it’s a BSS modernization project, an AI customer service pilot, or a private 5G trial. Also, keep an eye on our news and case studies section for updates. We regularly publish insights and success stories (for example, recent deployments in new regions) that showcase what Cloudnet.ai can do. After DTW Ignite 2025, we’re more excited than ever to collaborate with the telecom community on next-generation initiatives. Feel free to connect with our team on LinkedIn as well – many of our experts who were at the event are continuing to share thoughts and would love to chat. Together, we can ignite a new era of agile, AI-driven connectivity.